Sojitz Financial Services Australia Pty Ltd t/as “Approve Financial” is a responsible licensee. As part of our commitment to providing quality services to our clients, we endeavor to resolve all complaints quickly and fairly. Our policy is to acknowledge any complaint within five business days of receiving it and investigate, properly consider, and decide what action (if any) to take and to communicate our decision to you within 45 days (or 30 days concerning privacy complaints).

Approve Financial Dispute Resolution follows specific procedures to try to resolve any complaints that you may have, as we value your feedback. Our clients are our top priority, and we are committed to providing the best service within the industry. Should you have any queries or concerns, please refer to the information below.

Internal Dispute Resolution.

If you have a complaint, don't hesitate to get in touch with the officer below. They will resolve all concerns quickly and fairly.

Complaints Handling Officer:

Approve Financial

41 Madden Grove, Richmond VIC 3121
03 9069 7268
info@approvefinancial.com.au

External Dispute Resolution.

In the unlikely event, we cannot resolve your complaint satisfactorily or you have not received a response from us after 45 days, you can escalate your complaint to the Ombudsman below, a free and independent dispute resolution service provider.

Australian Financial Complaints Authority (AFCA):

Tel: 1800 931 678 or info@afca.org.au

A copy of AFCA’s dispute resolution policy is available at www.afca.org.au or by request.

Approve Financial is a Registered Business Name of Sojitz Financial Services Australia Pty Ltd
Australian Credit Licensee (ACL) Number: 515 399

Australian Credit Licence – ACL’s Membership number with AFCA is: 67253